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Re: India is the un-China, says Time
de usenet 06/23/2006 01:03
It is a good thing that you do by asking them their
real names, but aren't their supervisors listening in
usually or the conversations recorded? My concern is
about their getting fired for not staying on track.
They are being forced to use firangee names.
Jai Maharaj
http://tinyurl.com/a5ljc
http://www.mantra.com/jai
Om Shanti
In article <XFxmg.271175$5Z.220201@dukeread02>,
"harmony" <aka@hotmail.com> posted:
> it's easy to reconvert back. i ask them their real hindu names, and make
> them feel proud of their heritage.
> having to convert out for financial reason alone reflects poorly on the
> society, the country and the world, and most importantly on the paymasters
> who create, encourage or ignore that environment of slavery.
>
> the real reason for the assumption of kirastani names is not really that it
> makes one appear caller-friendly (the caller would have to be really an sob
> bigot to expect that, and most callers are not), but to cushion off the
> anti-free-trade media that have raised the hysteria against outsourcing. a
> lot of jobs were outsourced to europe in the past, and still are, but the
> racists like lou dobbs were ok with it. lou dobs never raises a word about
> jobs "lost" to ireland, eg. the damn racists are so transparent, you can see
> their ugly brains and corroded souls.
>
>
>
> www.mantra.com/jai (Dr. Jai Maharaj) posted:
>
> >I doubt if many of them are Hindus. One-hundred percent of the
> > people answering the phones at the call centers in Bharat that I
> > have talked to and quizzed have been Christian converts. I have
> > talked to many; some have confided in me that conversion is a
> > job requirement. maybe the company owners are under the impression
> > that this will impress the western callers.
> >
> > Jai Maharaj
> > http://tinyurl.com/a5ljc
> > http://www.mantra.com/jai
> > Om Shanti
> >
> > In article <ejimg.261830$5Z.5060@dukeread02>,
> > "harmony" <aka@hotmail.com> posted:
> >> give the hindus a little time to catch up on the accents. they are trying
> >> hard and learning every day. it seems they get the american accents quite
> >> well. the funny brit accent can be a problem - even for the brits: the
> >> murphy's law originated in britain, which says no matter how clearly you
> >> explain people will misunderstand you.
> >>
> >>
> >> www.mantra.com/jai (Dr. Jai Maharaj) posted:
> >>
> >> > In article <wYqdnUHzr67hFgTZRVny1Q@bt.com>,
> >> > "Maynard Man" <mighty@hammers.co.uk> posted:
> >> >>
> >> >> www.mantra.com/jai (Dr. Jai Maharaj) posted:
> >> >>
> >> >> > In article <1150828732.007804.218190@u72g2000cwu.googlegroups.com>,
> >> >> > "mbl*" <mbplee@gmail.com> posted:
> >> >>
> >> >> >> Let us look at just the "Telephone Answering Service". No one took
> >> >> >> into
> >> >> >> consideration whether a bright young Indian telephone operator
> >> >> >> would
> >> >> >> easily understand a broad Yorkshireman or a Scotsman who has never
> >> >> >> travelled out of Glasgow all his life with their heavy regional
> >> >> >> accent.
> >> >> >> Or vice versa, whether, these men could understand the accent of a
> >> >> >> young Indian who spoke like everyone else from their village? Or
> >> >> >> whether the Indian operator understood English colloqialisms or
> >> >> >> diction
> >> >> >> not normally used in India? The use of diction, varies with
> >> >> >> regions,
> >> >> >> and pronounciations also vary a great deal. Then there is the
> >> >> >> geography, and the references to local shops, that are by-words in
> >> >> >> England but never heard of in India. Like, the "chippy", or
> >> >> >> "Boots",
> >> >> >> or"visionexpress", or "MnS", or "Natwest", or "bt", or "2 quids
> >> >> >> worth", or "surgery", or "will it be a Chinese or Indian?"and so
> >> >> >> many
> >> >> >> phrases in common use here that makes no sense over there. So
> >> >> >> naturally
> >> >> >> there is complete frustration, and that leads to mistrust and
> >> >> >> suspicions. Would you dare make a bank transfer when you are not
> >> >> >> sure
> >> >> >> if you were properly understood?
> >> >> >>
> >> >> >> So The sponsor company management did not understand what was the
> >> >> >> real
> >> >> >> spoken English usuage in India, and the Indian manager assumed that
> >> >> >> there would be no problems, that could not be surmounted. This has
> >> >> >> led
> >> >> >> to a completely fiasco of that outsourced Telephone Answering
> >> >> >> Service.
> >> >> >> That is just one example of lack of understand of one another.
> >> >> >
> >> >> > You have to realize something: a lot of companies simply don't
> >> >> > want voice contact with their customers. For them the accent
> >> >> > difference works wonders. Jai Maharaj
> >> >>
> >> >> The use of outsourced Telephone Srvice and call ceantres in India is
> >> >> actually a problem. The accent, not the use of the English language,
> >> >> is
> >> >> very
> >> >> difficult to understand. The accent difference is without doubt a
> >> >> hinderence, and some companies are experiencing a loss of customers
> >> >> due
> >> >> to
> >> >> this. They also have a different type of character which affects the
> >> >> communication between the two way conversation. Some companies, Dell
> >> >> for
> >> >> instance, offer a premium service where instead of getting a robot in
> >> >> India
> >> >> reading from a que card you get straight through to someone in your
> >> >> own
> >> >> country who you can discuss the problem with properly.
> >> >> Basically, India is the cheap option...
> >> >
> >> > I wonder how many customers are actually being "lost" due
> >> > to the differences in accent. But as far as inexpensive
> >> > options are concerned, saving money is as much a corporate
> >> > priority as it is a personal one. One also has to strike a
> >> > balance between customer satisfaction through better products
> >> > and customer satisfaction through better customer support. The
> >> > former is really the key to the latter.
> >> >
> >> > Jai Maharaj
> >> > http://tinyurl.com/a5ljc
> >> > http://www.mantra.com/jai
> >> > Om Shanti
> >>
> >>
>
>