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Re: India is the un-China, says Time
de usenet 06/22/2006 02:06
I doubt if many of them are Hindus. One-hundred percent of the
people answering the phones at the call centers in Bharat that I
have talked to and quizzed have been Christian converts. I have
talked to many; some have confided in me that conversion is a
job requirement. maybe the company owners are under the impression
that this will impress the western callers.
Jai Maharaj
http://tinyurl.com/a5ljc
http://www.mantra.com/jai
Om Shanti
In article <ejimg.261830$5Z.5060@dukeread02>,
"harmony" <aka@hotmail.com> posted:
> give the hindus a little time to catch up on the accents. they are trying
> hard and learning every day. it seems they get the american accents quite
> well. the funny brit accent can be a problem - even for the brits: the
> murphy's law originated in britain, which says no matter how clearly you
> explain people will misunderstand you.
>
>
> www.mantra.com/jai (Dr. Jai Maharaj) posted:
>
> > In article <wYqdnUHzr67hFgTZRVny1Q@bt.com>,
> > "Maynard Man" <mighty@hammers.co.uk> posted:
> >>
> >> www.mantra.com/jai (Dr. Jai Maharaj) posted:
> >>
> >> > In article <1150828732.007804.218190@u72g2000cwu.googlegroups.com>,
> >> > "mbl*" <mbplee@gmail.com> posted:
> >>
> >> >> Let us look at just the "Telephone Answering Service". No one took
> >> >> into
> >> >> consideration whether a bright young Indian telephone operator would
> >> >> easily understand a broad Yorkshireman or a Scotsman who has never
> >> >> travelled out of Glasgow all his life with their heavy regional
> >> >> accent.
> >> >> Or vice versa, whether, these men could understand the accent of a
> >> >> young Indian who spoke like everyone else from their village? Or
> >> >> whether the Indian operator understood English colloqialisms or
> >> >> diction
> >> >> not normally used in India? The use of diction, varies with regions,
> >> >> and pronounciations also vary a great deal. Then there is the
> >> >> geography, and the references to local shops, that are by-words in
> >> >> England but never heard of in India. Like, the "chippy", or "Boots",
> >> >> or"visionexpress", or "MnS", or "Natwest", or "bt", or "2 quids
> >> >> worth", or "surgery", or "will it be a Chinese or Indian?"and so many
> >> >> phrases in common use here that makes no sense over there. So
> >> >> naturally
> >> >> there is complete frustration, and that leads to mistrust and
> >> >> suspicions. Would you dare make a bank transfer when you are not sure
> >> >> if you were properly understood?
> >> >>
> >> >> So The sponsor company management did not understand what was the real
> >> >> spoken English usuage in India, and the Indian manager assumed that
> >> >> there would be no problems, that could not be surmounted. This has led
> >> >> to a completely fiasco of that outsourced Telephone Answering Service.
> >> >> That is just one example of lack of understand of one another.
> >> >
> >> > You have to realize something: a lot of companies simply don't
> >> > want voice contact with their customers. For them the accent
> >> > difference works wonders. Jai Maharaj
> >>
> >> The use of outsourced Telephone Srvice and call ceantres in India is
> >> actually a problem. The accent, not the use of the English language, is
> >> very
> >> difficult to understand. The accent difference is without doubt a
> >> hinderence, and some companies are experiencing a loss of customers due
> >> to
> >> this. They also have a different type of character which affects the
> >> communication between the two way conversation. Some companies, Dell for
> >> instance, offer a premium service where instead of getting a robot in
> >> India
> >> reading from a que card you get straight through to someone in your own
> >> country who you can discuss the problem with properly.
> >> Basically, India is the cheap option...
> >
> > I wonder how many customers are actually being "lost" due
> > to the differences in accent. But as far as inexpensive
> > options are concerned, saving money is as much a corporate
> > priority as it is a personal one. One also has to strike a
> > balance between customer satisfaction through better products
> > and customer satisfaction through better customer support. The
> > former is really the key to the latter.
> >
> > Jai Maharaj
> > http://tinyurl.com/a5ljc
> > http://www.mantra.com/jai
> > Om Shanti
>
>